iCIMS Reviews

Overall Rating

(3.6)

Complexity Fit

Customer evaluation of the organizational complexity which is the best fit for this HRIS solution.

Very Complex

Complex

Average Complexity

Simple Requirements

0%
0%
0%
0%

Overview

Product Offering

iCIMS empowers organizations to attract, engage, and hire the right talent that builds a diverse, winning workforce. iCIMS provides innovations that meet employer's new and emerging strategic

business and talent needs.

Founded: 2000

Headquarters: Holmdel, New Jersey

Website: https://www.icims.com/



ATS Functionality       

  • iCIMS Hire
  • Applicant tracking
  • Offer management
  • Onboarding management
  • Text recruiting
  • iCIMS Employer Branding
  • Career sites
  • AI chatbot
  • Employee video testimonials
  • iCIMS Engage
  • Candidate experience and relationship management
  • Text-based sourcing and engagement
  • iCIMS AI
  • Pre-Built API connectors and custom integrations

Why Choose iCIMS?

  1. One unified, modern platform for enterprise talent acquisition: everything recruiting teams needs to find and hire quality talent in a single solution.
  2. Build your employer brand and attract quality talent with a modern career site equipped with AI-powered chat and employee video testimonials.
  3. Engage and nurture candidates with an advanced CRM powered by behavior-based marketing automation and AI Hire talent seamlessly with the industry-leading ATS, plus text recruiting, offer management, and onboarding built in.
  4. Extensible platform powered by an ecosystem of over 800+ partner HR tech solutions.
  5. Uniquely built to handle complex enterprise hiring needs: a unified, modern talent acquisition platform that streamlines and simplifies hiring.
  6. Industry-leading Applicant Tracking System designed to manage high-volume and specialized recruitment processes.
  7. Purpose-built to support recruitment across multiple regions, industries, and organizational structures, providing unparalleled flexibility and configurability.
  8. Streamline sourcing and hiring across multiple brands with highly configurable ATS, career sites, and more.
  9. The most robust analytics and reporting for talent acquisition:  Gain visibility into the data and hiring metrics most relevant to your organization with configurable, real-time analytics available for virtually any data point and user.
  10. Track and report on metrics across critical points of the hiring journey – from recruitment marketing campaign performance out of your CRM to hiring efficiency and time-to-fill in your ATS.
  11. Fully configurable dashboards by user role provide relevant hiring metrics for everyone from the CHROs to recruiters.
  12. Comprehensive Artificial Intelligence: AI where and when you need it, across every step of the recruiting lifecycle.
  13. AI embedded into over a dozen pivotal points in the hiring process – from email writing assistance for sourcers to candidate ranking for recruiters.
  14. iCIMS Copilot — a GenAI recruiting assistant — helps you create interview questions, job descriptions, and recruitment marketing emails in real time

Learn More


Product Review

Evaluating the ATS solution's success in meeting the organization's feature/functionality expectations.

(3.4)

Implementation Experience

Evaluating the organization's experience with the ATS vendor's implementation.

(3.0)

Ease of Use and User Adoption

Evaluating the ATS solution's ease of use and how widely accepted and adopted by Recruiters and Candidates

(3.4)

Reporting

Evaluating the ATS solutions reporting capabilities and the ability for customers to create their own custom reports.

(3.2)

Support

Evaluating the ATS vendor's ability to meet support inquiries fully and in a timely manner.

(3.4)

Integration

Evaluating the ATS vendor's ability to integrate with all necessary systems and ease of maintaining integrations.

(3.6)

Vendor Engagement

Evaluating the ATS vendor's employee-customer engagement and enthusiasm to support customer needs.

(3.3)

Customer PROS

Themes

Customizable

Ease of Use

Strong Support

"It’s so customizable, much more so than other ATS systems I’ve used in the past."

"Exceptionally easy to use by external candidates."

"As a recruiter the ATS was easy to learn and use. There was short ramp-up time."

"User friendly, great support."

"iCIMs team is dedicated to the ATS experience for both their employer base and the best-in-class technology they offer."

"For tracking applicants, it does its job."

Most Loved Functionality

  • Real-time analytics/dashboard
  • mass actioning candidates
  • Customizable templates
  • Text engagement
  • Automation workflows Customizable reports.
  • Ability to integrate internal job postings


Customer CONS

Themes

Complexity

UX

Support Tier

"The backend configurations can get a little complicated, and that part of the user interface is not super intuitive."

"Too many clicks"

"If you are not a large enough employer, you do not receive a dedicated Account Manager."

Suggestions and Observations

"I think this is a great solution for mid to large size companies. It’s a platform that you can literally customize to align with all of your Company’s TA needs."

"If you are tech savvy and don't need support - this is a great system for the price."

"The custom dashboards take some time getting used to. It benefits the team to have some training, but once learned, it can drive daily recruitment functions which is ideal to a high volume recruitment operation and follow up."

*Why are HR Technology Advice Review Ratings Lower Than Other Websites?

HR Technology Advice reviews exhibit a balanced representation of customer experiences, encompassing both positive and negative feedback from verified users. The organic growth of these reviews ensures a genuine reflection of customer sentiments. Unlike some platforms that might selectively solicit more positive feedback, HR Technology Advice's approach captures a broader spectrum of opinions. Consequently, the ratings on this platform are more likely to mirror the diverse experiences of the average customer, offering a more authentic and comprehensive snapshot of the overall customer satisfaction.


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