BambooHR Reviews
Overall Rating
3.5 out of 5 stars — Based on 63 verified HRIS customer reviews of BambooHR.
2025 BambooHR Awards
Complexity Fit
Customer evaluation of the organizational complexity which is the best fit for this HRMS solution.
Very Complex
Complex
Average Complexity
Simple Requirements
Culture Comparison:
Top HRIS Vendor Cultures
Related Research
Below is a list of research, analysis, and resources you will find relevant when consider this vendor and its direct competitors.
BambooHR Customer Reviews & Ratings
Product Review
Evaluating the HRMS solution's success in meeting the organization's feature/functionality expectations.
Implementation Experience
Evaluating the organization's experience with the HRMS vendor's implementation.
Ease of Use and User Adoption
Evaluating the HRMS solution's ease of use and how widely accepted and adopted by end users.
Reporting
Evaluating the HRMS solutions reporting capabilities and the ability for customers to create their own custom reports.
Support
Evaluating the HRMS vendor's ability to meet support inquiries fully and in a timely manner.
Integration
Evaluating the HRMS vendor's ability to integrate with all necessary systems and ease of maintaining integrations.
Vendor Engagement
Evaluating the HRMS vendor's employee-customer engagement and enthusiasm to support customer needs.
Recent BambooHR Reviews
HR Director, Software Development,
101-250 Employees
Key Insights
Like Most: BambooHR is very easy to use for our employees, plus their commitment to customer service and support, that really makes this product a win for us.
Like Least: I'd like to see more workflow flexibility. We were in another solution prior to Bamboo that had a number of issues, but one of the things I liked was how customizable the workflows were--you could create a workflow for nearly any process, which was nice.
Director People, Financial Services,
101-250 Employees
Key Insights
Like Most: It's a pretty easy solution for basic HRIS information to be held. We did not use the full-suite of the offerings as we didn't need them. For a smaller organization for 250 or less employees it works even if you have global employees.
Like Least: The implementation was frustrating due to lack of support we needed as we were migrating information from another system and needed it to also talk to another system and they weren't able to fully help us.
Head of People, Software Development,
<50 Employees
Key Insights
Like Most: Visually pleasing and easy to use for us and employees
Like Least: Could not do "date in time" reporting for custom reports. This made manual reporting a challenge.
Note: We only publish a few recent customer reviews instead of the hundreds of reviews we receive. HR Technology Advice aggregates hundreds of customer reviews to calculate key vendor ratings and review Pros and Cons themes.
BambooHR Pros & Cons
BambooHR Customer Pros
Themes
Simple & Intuitive
Excellent Value
Feature Rich
"Simple and easy to use system. Lots of functionality included. Excellent Price point. Has a lot of features. Easy to learn how to use for admins and users."
"Onboarding is efficient and has a good user experience."
"Love the eNPS feature. Simplifies the goal setting and assessment processes."
"User Friendly, professional well trained vendor who resolved issues quickly."
"The solution is intuitive and has a beautiful interface. Support is quick to respond! They take product feedback
often."
"UI is easy and intuitive."
BambooHR Customer Cons
Themes
Custom Reports
Product Limitations
Integration Challenges
"API integrations are not customizable, custom field capabilities are limited, ability to customize reports is limited."
"There are things that feel obvious that are missing. Support does not feel super knowledgeable and often proposes ways to troubleshoot that we have already tried. Takes multiple tries to get resolution."
"Difficult to grant admin access and get standard reports - at the frequency and level needed."
"No dedicated POC for issues/questions (but response time is good with Chat or email). Customizing reports can be a challenge."
"Not flexible during implementation period."
Suggestions and Observations
How complex are your needs: BambooHR is an excellent fit for organizations which have simple or average complexity needs and have less than 500 employees.
One the Best Values. When you are looking at "Bang for Your Buck", they provide a lot of basic functionality that is perfect for small companies. They care about their customers and are a strong option for organizations with simple requirements.
One - Size Fits All Implementation. The implementation is standard and doesn't allow for much customization or adjustment to the organizations needs. Realize that if you have a lot of unique requirements that the implementation may be frustrating and not work for you.
*Why are HR Technology Advice Review Ratings Lower Than Other Websites?
HR Technology Advice reviews exhibit a balanced representation of customer experiences, encompassing both positive and negative feedback from verified users. The organic growth of these reviews ensures a genuine reflection of customer sentiments. Unlike some platforms that might selectively solicit more positive feedback, HR Technology Advice's approach captures a broader spectrum of opinions. Consequently, the ratings on this platform are more likely to mirror the diverse experiences of the average customer, offering a more authentic and comprehensive snapshot of the overall customer satisfaction.
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