Paylocity Reviews

Overall Rating


Complexity Fit

Customer evaluation of the organizational complexity which is the best fit for this HRMS solution.

Very Complex


Average Complexity

Simple Requirements


Product Review

Evaluating the HRMS solution's success in meeting the organization's feature/functionality expectations.


Implementation Experience

Evaluating the organization's experience with the HRMS vendor's implementation.


Ease of Use and User Adoption

Evaluating the HRMS solution's ease of use and how widely accepted and adopted by end users.



Evaluating the HRMS solutions reporting capabilities and the ability for customers to create their own custom reports.



Evaluating the HRMS vendor's ability to meet support inquiries fully and in a timely manner.



Evaluating the HRMS vendor's ability to integrate with all necessary systems and ease of maintaining integrations.


Vendor Engagement

Evaluating the HRMS vendor's employee-customer engagement and enthusiasm to support customer needs.


Customer PROS


Payroll Functionality

User Friendly

"Payroll functionality is strong and can meet the needs of a company with multi-state operations."

"We appreciate the ease of the time import functionality. It has been great and a big timesaver."

"User friendly. Data insights is a very useful feature and we are able to quickly generate needed leadership reports."

"The Paylocity system is very simple to use and navigate. From an ease of use standpoint, there is not any complaint."

"If you have any tech skills, it's fairly easy to build out what you want."

Customer CONS


Customer Support

Product Functionality


"We found customer service to be frustrating and difficult to get our problems resolved."

"There are some matrix reporting limitations we have experienced specifically between subsidiaries. We have manually manipulated reports when employees have dual reporting or servicing multiple group companies."

"We have had compliance issues over taxes being paid on time."

"The system lacks some sophistication and functionality that you find with some of the more well established systems. This could be a great system for smaller organizations that do not need all the bells and whistles. It will get the job done, you just can't be too complex in what you require the system to do for you."

"Support model is awful. We couldn't get our questions answered in a timely manner."

Suggestions and Observations

Strong Payroll Solution. Buy Paylocity for payroll, but be rigorous in evaluating whether the other modules meet your needs.

Reference Calls to Vet Support Experience. Utilize your reference calls to have a realistic understanding of Paylocity support experience.

Implementation Planning. Ask detailed questions regarding Paylocity's implementation process.

Reference Calls to Vet Tax Service Experience. Utilize your reference calls to explore potential concerns regarding tax compliance and how to avoid any issues.

*Why are HR Technology Advice Review Ratings Lower Than Other Websites?

HR Technology Advice reviews exhibit a balanced representation of customer experiences, encompassing both positive and negative feedback from verified users. The organic growth of these reviews ensures a genuine reflection of customer sentiments. Unlike some platforms that might selectively solicit more positive feedback, HR Technology Advice's approach captures a broader spectrum of opinions. Consequently, the ratings on this platform are more likely to mirror the diverse experiences of the average customer, offering a more authentic and comprehensive snapshot of the overall customer satisfaction.

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