(Unclaimed)

Rippling Reviews

Overall Rating

(4.4)

Complexity Fit

Customer evaluation of the organizational complexity which is the best fit for this HRMS solution.

Very Complex

Complex

Average Complexity

Simple Requirements

0%
0%
0%
0%

Product Review

Evaluating the HRMS solution's success in meeting the organization's feature/functionality expectations.

(4.4)

Implementation Experience

Evaluating the organization's experience with the HRMS vendor's implementation.

(3.4)

Ease of Use and User Adoption

Evaluating the HRMS solution's ease of use and how widely accepted and adopted by end users.

(4.4)

Reporting

Evaluating the HRMS solutions reporting capabilities and the ability for customers to create their own custom reports.

(4.4)

Support

Evaluating the HRMS vendor's ability to meet support inquiries fully and in a timely manner.

(3.8)

Integration

Evaluating the HRMS vendor's ability to integrate with all necessary systems and ease of maintaining integrations.

(4.6)

Vendor Engagement

Evaluating the HRMS vendor's employee-customer engagement and enthusiasm to support customer needs.

(4.2)

Customer PROS

Themes

Customer Support

User Friendly

Ease of Integration

"Their support chat is extremely helpful. A lot of the chat support employees will go the extra mile and send a zoom link immediately to help you troubleshoot."

"Rippling has exceeded my expectations. They take their customer's feedback seriously and many times work it into their future roadmap. They are very transparent with what is coming in the future to keep their customers informed and allow for future planning. Their customer service FAR surpasses that of other tools."

"UX, ease of adoption, integration with other HR tech stack, and payroll as a part of platform (eliminating need to buy a separate payroll solution)."

"The support has been amazing!"

"The UX/UI of the platform is very intuitive."

"Strong ability to connect tech and streamline other integrations (ex: Lever ATS)"

'Simple and very easy to use"

Customer CONS

Themes

Limited Support Options

Product Hiccups

Customization

"Rippling exclusively uses a support ticketing system. Depending on how that ticket is routed can lead to a delayed response. They don't enable you to be able to call support."

"The biggest issue we ran into was during implementation. They had promised the moon and the stars - that we would be totally hands-off and they would take care of everything. It turned out that we had to check everything and do a ton of data entry, re-checking items they did, etc. IT was very cumbersome work."


"There were some minor hiccups with some of the latest modules they rolled out."


"Many products are “in testing” and may not be ready for customers, but were pitched during our HRIS evaluation process."

"We were unable to customize employee profiles by removing fields."


"The Integration with our medical/dental/vision benefits provider was a major challenge in 2023."

Suggestions and Observations

Implementation Expectations. Ask detailed implementation questions during the evaluation process to ensure that you understand the requirements on your team for a successful implementation. This will align your expectations and Rippling's implementation process.

Support Expectations. Rippling does not provide live phone support for their customers. Their ticketing system and chat work well, but if you are expecting to call someone when you have an urgent issue you may be disappointed.

Think holistically About Your HR Tech. Rippling can deliver much of your HR Tech needs. During the evaluation process consider which solutions you want to come from Rippling and which should continue to come from other HR Tech systems via integration.

Vendor Partnership. Rippling values customer feedback in building its product roadmap. This can be an important consideration when selecting an HR Tech solution.

*Why are HR Technology Advice Review Ratings Lower Than Other Websites?

HR Technology Advice reviews exhibit a balanced representation of customer experiences, encompassing both positive and negative feedback from verified users. The organic growth of these reviews ensures a genuine reflection of customer sentiments. Unlike some platforms that might selectively solicit more positive feedback, HR Technology Advice's approach captures a broader spectrum of opinions. Consequently, the ratings on this platform are more likely to mirror the diverse experiences of the average customer, offering a more authentic and comprehensive snapshot of the overall customer satisfaction.


Are you like 38% of CHROs who are unhappy with their existing HR Technology solutions?

We will create you a FREE shortlist of HR Tech solutions to better meet your needs.


Sign up for The HR Technology Advice Newsletter


SIGN UP

Sign up for the HR Technology Advice Newsletter.

Thank You!

We're hard at work crafting your very own HR Tech Vendor Shortlist, specially designed to match your unique needs.

It will arrive in your inbox within the next 24-48 hours, and we're pretty sure you're going to love it!

We use cookies to allow us to better understand how the site is used. By continuing to use this site, you consent to this policy. Click to learn more