Workday Reviews
Overall Rating
4.1 out of 5 stars — Based on 57 verified HRIS customer reviews of Workday.
2024 Awards
Product Review
Evaluating the HRMS solution's success in meeting the organization's feature/functionality expectations.
Implementation Experience
Evaluating the organization's experience with the HRMS vendor's implementation.
Ease of Use and User Adoption
Evaluating the HRMS solution's ease of use and how widely accepted and adopted by end users.
Reporting
Evaluating the HRMS solutions reporting capabilities and the ability for customers to create their own custom reports.
Support
Evaluating the HRMS vendor's ability to meet support inquiries fully and in a timely manner.
Integration
Evaluating the HRMS vendor's ability to integrate with all necessary systems and ease of maintaining integrations.
Vendor Engagement
Evaluating the HRMS vendor's employee-customer engagement and enthusiasm to support customer needs.
Customer PROS
Themes
Ease of Use
Customization
User Community
"Workday is improving the functionality very quickly and trying to
connect all the pieces. Also, all the add-ons and bells and whistles are great in Workday."
"I appreciated the solution’s seamless integration, customization options, and user-friendly interface. The vendor's responsive
support and scalability were also standout features, making it easy to adopt and grow with our needs."
"The most valuable functionality is its automation of key
processes like payroll and reporting. This has significantly reduced manual work, increased accuracy, and saved time, allowing us to focus on strategic initiatives."
"Love how much the solution offers and how customizable it is
to suit the needs of our business; it can really be built specifically for us. Workday has been proactive in keeping in touch to check in on our experience."
"The role of organizations, including setting up costing
allocation companies and cost centers, has been essential to managing our employees and meeting our needs for our finance and accounting teams, integrations, headcount reporting, and other areas of need. The ability to create custom organizations that automatically update based on rules is critical and saves so much manual work.
Customer CONS
Themes
Implementation
Complexity
Training
"The implementation (Launch Express methodology) was
incredibly rushed and left little time for training us users on the system, little time for auditing our data for accuracy, and little time for diving into configuration to ensure it was set up the way our business needed. We ended having to reconfigure the entire benefits module post go-live because most of it was set up wrong, and implementation support ended quickly after go live."
"User training during implementation should be greatly
improved to ensure admins are more thoroughly prepared to take charge of the system at go live."
"The solution could benefit from enhanced reporting capabilities, especially more customizable dashboards and real-time data analytics, which would provide deeper insights and streamline decision-making."
"The over customization ability leaves you in a fog as to what to do to make it happen. There is a benefit to working with pre created modules that force the company to move forward… rather customization allowed departments to force us back into creating a system on how they wanted to do it rather than best practice because of the promise that “it’s completely customizable”.
"Every functional area requires expensive training . It is difficult to find internal resources who would have configuration knowledge related to all modules so there will be always an expense associated with partner consultants. The system is not able to accommodate some common business scenarios in compensation administration. It is very difficult to change the
supervisory org set up once implemented."
Suggestions and Observations
"If considering this solution factor in additional expense
and time needed for system adoption and maintenance. Make sure you have a dedicated implementation consultant and project manager familiar with the system and its modules. Research best practices before deciding on tenant set up because post implementation changes are very difficult and costly in this system."
"Be wary is this is your first HCM implementation."
"For HR tech buyers, I'd recommend ensuring the solution aligns with your specific needs and customization requirements upfront. Also, prepare for a learning curve—invest in training and support early on. I wish I had known to ask for more tailored onboarding to maximize the solution’s potential right from the start."
"The Launch Express Methodology is FAST. Do not use this implementation timeline, especially if you are a 500+ employee company. There is not enough time to efficiently and accurately gather data and test and verify everything, leading to issues down the road that may take months to correct."
*Why are HR Technology Advice Review Ratings Lower Than Other Websites?
HR Technology Advice reviews exhibit a balanced representation of customer experiences, encompassing both positive and negative feedback from verified users. The organic growth of these reviews ensures a genuine reflection of customer sentiments. Unlike some platforms that might selectively solicit more positive feedback, HR Technology Advice's approach captures a broader spectrum of opinions. Consequently, the ratings on this platform are more likely to mirror the diverse experiences of the average customer, offering a more authentic and comprehensive snapshot of the overall customer satisfaction.
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