The Top HRIS Solutions Based on Customer Experience and Reviews
June 25, 2025
By Chris Harvey
Each year, HR Technology Advice collects hundreds of verified customer reviews from HR professionals evaluating the top HRIS solutions. Authentic, real-world customer feedback provides a trusted lens into how well vendors are serving their clients—and where they fall short.
To structure our analysis, we evaluate solutions across the 8 Dimensions of Vendor Fit: Complexity, Product Functionality, Implementation, Ease of Use, Reporting, Support, Integration, and Culture.
These dimensions represent the key areas where HRIS solutions either exceed expectations or become a source of frustration. Understanding performance across these criteria is essential for HR professionals who want to make confident, well-informed technology decisions.
2025 Most Loved HRIS Solutions
These solutions received the highest overall customer satisfaction scores—based on review averages and the percentage of customers who would recommend the solution to a colleague. These are the vendors that consistently delight their customers and build long-term trust.
(Alphabetical Order):
BambooHR, Dayforce, isolved, Paycor, PDS Vista, Rippling, Workday
2025 Category Award Winners
Below are the solutions that excel in the 8 Dimensions of Vendor Fit. Each category highlights why the dimension matters, the risks of
underperformance, and what the best vendors are doing to succeed.
Leaders - Product Functionality
Your HRIS must meet your functional needs—no matter how elegant the user interface or implementation plan. That said, the vast majority of top vendors check most of the core functional boxes today.
The risk: Vendors demonstrate adequate functionality based on the needs of the average organization, but may lack key capabilities that are critical for the unique business challenges you face.
What great vendors do well: They go beyond baseline functionality and deliver depth, flexibility, and regular innovation that keeps up with changing workplace needs.
Leaders - Implementation
Implementation is the foundation of the customer-vendor relationship—and a common point of failure.
The risk: A poor implementation may doom you from ever reaching full potential and realizing the expected ROI. It is very hard to rebound from a poor implementation.
What great vendors do well: They communicate clearly, set realistic timelines, provide dedicated resources, partner with your internal resources, and proactively manage change to ensure success.
2025 Leader: isolved
Leaders - Ease of Use
A powerful system is useless if people can’t—or won’t—use it. Adoption drives ROI, and simplicity drives adoption.
The risk: HRIS platforms with steep learning curves often become “HR-only” tools, sidelining manager and employee self-service and increasing admin burden.
What great vendors do well: They prioritize intuitive design, clean interfaces, and seamless workflows that encourage widespread adoption across the organization.
Leaders - Reporting
Insightful, customizable reporting is where organizational leadership receives the most value from your HRIS investment which includes workforce planning, leadership decision-making, and compliance.
The risk: Many HR teams struggle with rigid, outdated reporting tools that don’t allow them to surface meaningful data or create reports quickly. In addition, data is often incomplete or suspect leading to hours of manual manipulation to get the data correct in formatted in the desired format.
What great vendors do well: They offer robust, user-friendly reporting capabilities—often with intuitive interfaces and easily customizable —that empower HR to deliver strategic value.
2025 Leader: Rippling
Leaders - Support
When issues arise (and they always do), the quality of your support experience defines how quickly you can get back on track.
The risk: Long wait times, unresolved tickets, or support teams without product expertise quickly turn frustration into vendor dissatisfaction—and are one of the top reasons customers switch HRIS providers.
What great vendors do well: They provide fast, knowledgeable, and proactive support that feels like a true partnership—not a help desk ticket mill.
Leaders - Integration
Your HRIS doesn’t operate in a vacuum. It needs to integrate with benefit providers, payroll, accounting, recruiting tools, and other internal and external business systems.
The risk: Poor integrations create data silos, manual workarounds, and reconciliation headaches that waste HR’s time and create compliance risk.
What great vendors do well: They offer strong APIs, pre-built connectors, and reliable syncing across a variety of third-party tools.
Leaders - Culture
Company culture influences everything—from how vendors build their products to how they treat their customers.
The risk: Vendors that prioritize cost-cutting over people often create toxic internal environments that bleed into poor customer experiences, weak support, and stagnant product development.
What great vendors do well: They invest in employee engagement, live their values, and build teams that are passionate about delivering real value to customers.
Top Performing Overall SMB HRIS Solution
Customer Quote:
"What I like most about my experience with isolved is the people. The people who work for isolved are always there to help you and answer your questions. They go out of their way to make sure you have everything that you need and that you are well informed."
Awarded in:
- Most Loved
- HRIS Functionality
- Implementation
- Ease of Use
- Support
- Integration
- Culture
Top Performing Overall Enterprise HRIS Solution
Customer Quote:
""PDS has built a strong relationship through great communication and collaboration efforts. PDS Vista is very easy and intuitive to use. PDS is very open and asks for feedback and suggestions to improve the system."
Awarded in:
- Most Loved
- HRIS Functionality
- Support
- Culture
A Note on Scoring
The “Most Loved” category reflects overall customer satisfaction and willingness to recommend. However, individual category awards
use stricter criteria, which is why fewer vendors are recognized in these specific areas. These distinctions help highlight where each solution truly excels.
Even if a vendor wasn’t recognized this year, they may still be an excellent fit for your organization. We encourage all buyers to explore
detailed reviews and see how each solution performs across the 8 Dimensions of Vendor Fit.
Vendors Not Included This Year
Some vendors didn’t meet the review threshold for inclusion in this year’s awards due to insufficient total reviews or lack of recent reviews.
Why Are Customers Leaving
HRIS Turnover Analysis
Why Are Customers Leaving ADP, Paycom, and Paylocity?
At HR Technology Advice, we have received hundreds of inquiries from HR professionals researching their next HRIS. Among the most frequently mentioned vendors customers are switching from include ADP Workforce Now, Paycom, and Paylocity.
This analysis distills insights from those HRIS switchers to help HR buyers understand 6 key dissatisfaction drivers and identify areas for deeper due diligence.
Download Your FREE HRIS Turnover Analysis.
