HR Vendor Fit
HR Tech Shortlist
Resources
About Us

HR Vendor Fit
HR Tech Shortlist
Resources
About Us

Top HCM Solutions

Which HCM Solution is the perfect fit for you? We can help create a FREE HR solutions shortlist for you.

Get Started

Contact Information

Please provide your contact information to access the guide

First & Last Name

Title

Company Name

Business Email

Phone Number

Number of Employees

Are you researching solutions?

(Write a Review)

HR Solution Review

Please choose the answers below that best describe your experience with the HR vendor

Reviews are anonymously presented to encourage candid feedback. Your name or company will not be associated with the publication of these reviews.

Which Vendor Are You Reviewing?

1. How Would You Rank Your Overall Satisfaction With The Vendor and Solution? (Rank 1-5, 5 Being Best)

2. Would You Recommend This HR solution To A Colleague?

Yes

3. Who Types of Organization Do You Think the Solution is the Best Fit for?

Very Complex Organizations

Moderately Complex Organizations

Average Complexity Organizations

Simple Organizations

4. Product Functionality: How Well Did the Solutions Feature/Functionality Meet Expectations?

1 - Met <50% of Our Expectations

2 - Meet 50-65% of Our Expectations

3 - Met 66-75% of Our Expectations

4 - Met 76-99% of Our Expectations

5 - Met 100% of Our Expectations

5. Implementation Experience: How Would You Describe The Solution Implementation Experience? (Rank 1-5)

1 - Poor Implementation

2- Troubled Implementation

3 - Typical Implementation/What We Expected

4 - Smooth Implementation

5 - Outstanding Implementations/Exceeded Expectations

6. Product Ease of Use and Employee Adoption (Rank 1-5)

1 - Too Complex and Low User Adoption

2 - Complex and Low User Adoption

3 - Moderately Complex and Moderate User Adoption

4 - Intuitive to Use and Wide User Adoption

5- Easy to use and High User Adoption

7. Reporting Meeting Your Needs

1 - Reports do not meet our needs

2 - Basic reports meet needs, but not able to modify or create custom reports (dependent on vendor to create)

3 - Difficult to create our own custom reports, but we are able to do it with specialized training

4 - We are able to create our own custom reports with minimal challenges

5 - We are able to create the reports we need without any challenges

8. Vendor Product Support

1 - Unable to get problem resolution from vendor support

2 - Unable to get consistent problem resolution from vendor support

3 - Vendor support provides problem resolution, but frustration with time to respond and resolve

4 - Vendor support responds quickly and able to resolve most problems

5 - Confident in Vendor Support Relatinship and ability to Respond and Resolve challenges Quickly and Completely

9. Integration

1 - Vendor solution can not be integrated with other systems without vendor assistance

2 - Vendor solution integrations are difficult to maintain and require vendor assistance

3 - Vendor solution integration difficult to maintain, but are managed by internal resources

4 - Vendor solution integration moderately challenging, but managed by internal resources

5 - Vendor solution integrations easy to maintain via automated process with unspecialized internal resources

10. Experience with Vendor Employees

1 - Vendor employees are hostile towards helping you

2- Vendor employees are unresponsive and seem to avoid helping you

3 - Vendor employees seem reluctant to go the extra mile to help

4 - Vendor employees are happy to assist in resolving issues

5 - Vendor employees build a relationship based on trust and are proactive in offering assistance

What Do You Like MOST About Your Experience With The Vendor and Solution?

What Do You like LEAST About Your Experience With The Vendor and Solution?

Please Share Any Additional Observations and Suggestions For HR Tech Buyers Considering This Solution.

Name (Your Name Will Not Appear - This is Just for Review Validation Purposes)

Company You are Reviewing (Company Will Not Appear - This is Just for Review Validation Purposes)

Title (Your Title Will Not Appear - This is Just for Review Validation Purposes)

Number of US Based Employees

<50 employees

50-100 employees

101-250 employees

251-500 employees

501-1,000 employees

1,001-2,000 employees

> 2,000 employees

Business Email Address (Your Email Will Not Appear - This is Just for Review Validation Purposes)

By submitting this review you acknowledge these are your experiences and sharing them is meant to educate HR Tech buyers. To maintain the value of HR vendor reviews, we review each submission.

ADP is the largest payroll and HR solution provider for SMBs. ADP offers a variety of solutions specific to different industries and size organizations. The Mid-Market offering (100-1,000 employees) is ADP Workforce Now (WFN) a full-suite HRIS system that has end-to-end capabilities, covering everything from payroll, benefits, and HR to recruiting, onboarding, performance, and learning. ADP WFN is used by over 50,000 organizations.